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BUYER PROTECTION POLICY

Effective Date: February 14, 2025 Version: 2.0 1. Introduction
  • This Buyer Protection Policy ensures a safe and secure shopping experience on Flykup™.
2. Coverage Scope
  • Item not received.
  • Item significantly not as described.
  • Counterfeit products.
  • Damaged products.
  • Wrong item delivered.
  • Unauthorized transactions.
  • Buyer’s remorse is not covered.
  • Minor variations in handmade items are not covered.
  • Normal wear and tear is not covered.
  • Delivery delays due to force majeure are not covered.
  • Items prohibited by law are not covered.
  • Digital goods after download are not covered.
3. Protection Periods
  • Non-receipt claims: 15 days after estimated delivery.
  • Defective or wrong item claims: 7 days from delivery.
  • Counterfeit claims: 30 days from delivery.
  • Unauthorized transaction claims: 60 days from transaction date.
4. Claim Process
  • Contact the seller directly first.
  • Seller has a 48-hour response window.
  • The Platform will mediate if needed.
  • File a claim with order number, issue description, supporting evidence (photos/videos), and proof of attempted resolution.
  • Platform review occurs within 48 hours.
  • Additional information may be requested.
  • Seller has an opportunity to respond.
  • Decision is provided within 7 days.
  • Resolutions may include full refund, partial refund, replacement, return and refund, or seller remediation.

5. Refund Methods

  • Original payment method (default).
  • Platform wallet (instant).
  • Bank transfer (3–5 days).
  • UPI (instant where available).
6. Safe Shopping Tips
  • Verify seller ratings.
  • Read product descriptions carefully.
  • Check size charts and specifications.
  • Save order confirmations.
  • Document unboxing for high-value items.
  • Report suspicious activity immediately.
7. Fraud Prevention
  • Seller verification is conducted.
  • Payments are securely processed.
  • Transactions are continuously monitored.
  • AI-powered fraud detection is in place.
  • Manual review is applied for high-risk orders.
  • Buyers must keep login credentials secure.
  • Buyers should verify URLs before entering data.
  • Buyers must not share OTPs.
  • Buyers should report phishing attempts.
  • Buyers should use strong passwords.
8. Escalation Process
  • Level 1: Customer Support (24–48 hours).
  • Level 2: Supervisor Review (3–5 days).
  • Level 3: Management Intervention (7 days).
  • Level 4: Executive Resolution (10 days).
9. Limitations
  • Maximum protection is ₹50,000 per transaction.
  • Annual limit is ₹2,00,000 per buyer.
  • Consequential damages are excluded.
  • Claims are subject to investigation findings.
Flykup™ is India’s #1 Live Shopping Platform enabling sellers and influencers to sell smarter and engage better. Experience real-time shopping with Live Selling, Shoppable Videos and more!
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Kaps Nextgen Pvt Ltd (Owner of Flykup™)

  • Flykup™ – A Trademark of Kaps Nextgen Pvt Ltd
  • No.7, Kambar Street, SRP Mills, Janatha Nagar, Saravanampatti, Coimbatore South, Coimbatore - 641035, Tamil Nadu, India
  • +91 9994677447
  • [email protected]

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