Our Policy
At Flykup, we are committed to keeping the platform a fun and trustworthy place to buy, sell, and engage in social commerce. We believe that trust is essential—whether it's trust that you’ll receive the product you purchase, trust that you’ll get paid for the product you sell, or trust that you can interact with other users safely. We have developed these policies to protect and foster this trust, based on feedback from our community, reports received, and the specific needs of Flykup as a livestream shopping platform. As Flykup evolves, these policies will continue to adapt and improve. When a user violates these policies, we take appropriate action based on the severity of the violation and any past infractions. In some cases, this may involve limiting access to Flykup features, while in others, more severe account penalties may apply. Generally, we provide users with warnings and educational guidance before enforcing penalties
If you’re a seller on Flykup, our primary goal is to help you grow your business—whether it’s your full-time career, a side hustle, or an occasional hobby. To maintain a high-quality shopping experience, we have seller performance requirements designed to ensure smooth operations, customer satisfaction, and business growth.
To provide a positive buyer experience, sellers are required to ship items within two business days of the sale. Items should be carefully packaged to prevent damage during transit. Certain items, such as customized goods (e.g., artwork or handmade pieces), may require additional processing time. If you expect a delay in shipping these items, please email [email protected] with details. Additionally, sellers must indicate in the product description if an item requires customization and extra processing time. Since plant shipping has unique requirements, sellers must follow Flykup’s Plant Shipping Guidelines for specific timelines and best practices.
Flykup is committed to ensuring buyers can trust that sellers will fulfill orders as promised. To maintain this trust, sellers who frequently cancel orders, fail to fulfill sales, or have a high rate of refunds may receive warnings and, in severe cases, account penalties.
Every user plays a role in shaping the Flykup community. Whether buying, selling, or simply watching, all users deserve a safe and enjoyable experience free from fraudulent or disruptive behavior. This section of our guidelines covers: Selling Policies – What sellers can sell and how they must conduct sales. User Activity Policies – Guidelines for user behavior on Flykup to maintain a positive community. Feature Abuse Policies – Rules to prevent misuse of Flykup’s platform features. By following these guidelines, we can work together to keep Flykup a trusted and dynamic marketplace.
To build buyer confidence and ensure timely resolutions, sellers must respond to refund requests within two business days. Sellers using Flykup’s Customer Service tools must handle refund requests according to Flykup’s Buyer Protection Policy. Sellers who consistently delay responses or fail to follow the refund policy—resulting in frequent overturning of their refund decisions—may receive warnings and account penalties.
