COMPREHENSIVE PRIVACY POLICY

Effective Date: February 14, 2025 Last Updated: February 14, 2025 Version: 2.0 1. Introduction Kaps Nextgen Pvt Ltd (“Flykup™”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard your information.

2. Information We Collect

Information You Provide

Account details (name, email, phone, address, date of birth)
Business info for sellers (GST, PAN, bank details)
Transactions (purchase history, payments)
Communication (support, feedback, reviews)
Preferences (wishlist, interests, notification settings)

Automatically Collected Information

Device and browser details
Usage data (pages visited, clicks, features used)
Video engagement metrics
Location (with permission)
Cookies and tracking data

Third-Party Information

Social media connections
Payment verification
Delivery confirmations
Identity checks for sellers

3. How We Use Your Information

Primary Purposes

Provide and improve services
Process payments and orders
Communicate updates and support
Personalize your experience
Prevent fraud and ensure security

Secondary Purposes

Marketing and promotions (with consent)
Analytics and business insights
Product development
Legal compliance
Business transfers or acquisitions

4. Information Sharing and Disclosure

With Consent – When you agree or request a service.
Service Providers – Payment, hosting, analytics, support, marketing.
Business Partners – Logistics providers, sellers, banks.
Legal Requirements – Court orders, government requests, investigations.
Business Transfers – During mergers, acquisitions, or asset sales.

5. Data Retention

Account data kept for the account lifetime + 7 years.
Transaction records stored for 8 years.
Communication logs kept for 3 years.
Marketing data kept until consent is withdrawn.
Cookies follow the Cookie Policy.
You may request deletion unless law requires retention.

6. Data Security

Technical Measures

SSL/TLS encryption
Firewalls and intrusion detection
Regular audits
Access controls

Organizational Measures

Trained staff with confidentiality rules
Limited data access
Security assessments
Incident response systems
Vendor compliance checks

7. Your Rights and Choices

Access & Portability – Request and download your data.
Correction – Update or fix information.
Deletion – Request account/data removal (where legally allowed).
Consent Withdrawal – Opt out of marketing, revoke permissions, manage cookies.
Restriction/Objection – Limit or object to certain data uses.

8. Children’s Privacy

The Platform is not for users under 18.
We don’t knowingly collect children’s data.
Parents can contact us for concerns.

9. International Transfers

Data may be processed outside India.
Safeguards and standard clauses are applied.
Compliance with cross-border laws ensured.

10. Cookies and Tracking

Types of Cookies

Essential (basic functions)
Performance (analytics)
Functional (preferences)
Marketing (ads/retargeting)

Cookie Management

Controlled via browser settings
Consent banner provided
Opt-out links available

11. Third-Party Links

We are not responsible for third-party sites.
Always review their privacy policies.

12. Changes to Privacy Policy

Material changes will be notified via email or Platform.
Continued use means acceptance.
Older versions are archived.

13. Contact Information Data Protection Officer

Kaps Nextgen Pvt Ltd
Email: [email protected]
Phone: +91 9994677447

Cookie Management

Name: [To be appointed]
Email: [email protected]
Response time: 48 hours
Resolution time: 15 days

COMPREHENSIVE PRIVACY POLICY

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