Our Policy
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The General Policy outlines rules and guidelines for fair usage, compliance, transactions, and customer service, ensuring transparency and accountability.
Adult & Explicit Items Policy
Flykup encourages creative expression and commerce opportunities while ensuring a safe and respectful marketplace. This policy regulates the sale of adult and explicit items, outlining restrictions to prevent inappropriate or illegal content.
Animal-Related Policy
To promote animal welfare and environmental protection, Flykup enforces strict guidelines on the sale of animal-related products. This policy covers restrictions on live animals, prohibited wildlife products, and ethical sourcing requirements.
Avoiding Communication Scams on Flykup
Scammers may attempt to deceive users via emails, text messages, or in-app DMs. This policy educates users on recognizing and avoiding scams, protecting personal information, and reporting suspicious activity.
Blocking a User
Flykup allows users to block others to prevent them from:
Following or interacting with you
Sending direct messages
Participating in your live streams or sales
This policy explains how to block users and what happens after blocking them.
Canada Post Strike Frequently Asked Questions (FAQs)
This section provides information on how an ongoing Canada Post strike may affect shipping and delivery times for Flykup transactions, along with alternative shipping options for sellers and buyers.
Counterfeit Policy
Counterfeit items are illegal, mislead buyers, and harm the marketplace. Flykup strictly prohibits the sale of counterfeit goods, including fake designer products, unauthorized reproductions, and fraudulently labeled items.
Deleting Your Flykup Account
Users who wish to permanently delete their Flykup account can follow the steps outlined in this policy. It includes details on data retention, account recovery, and the impact of account deletion on transactions.
Electronics on Flykup – Best Practices
To ensure smooth transactions and buyer satisfaction, Flykup provides best practices for selling electronics. This includes proper testing, accurate descriptions, warranty information, and guidelines on prohibited devices.
Explicit Content Policy
Flykup allows self-expression while ensuring content remains appropriate for a broad audience. This policy details the restrictions on explicit content, including adult material, violent imagery, and inappropriate language.
Firearm, Firearm Parts, and Ammunition Policy
Flykup enforces strict regulations on the sale of firearms, firearm parts, and ammunition. This policy outlines prohibited items, compliance requirements, and safety guidelines for related products.
Free Pickup Best Practices
Sellers offering free pickup services must prioritize safety and clear communication. This policy provides guidelines for secure handovers, meeting locations, and verification steps to prevent disputes.
Giveaways Overview
Flykup allows sellers to host giveaways to engage with their audience. This policy explains the rules, eligibility requirements, and restrictions to ensure fairness and compliance with legal guidelines.
Hate and Harassment Policy
Hateful conduct and harassment disrupt the community and will not be tolerated on Flykup. This policy defines prohibited behaviors, reporting procedures, and consequences for violators.
How Tax is Collected from Purchases on Flykup
Taxes on Flykup purchases vary based on location and legal requirements. This policy clarifies tax collection responsibilities for sellers and buyers, including automated tax calculations and exemptions.
How to Report a User & How We Investigate
Users can report buyers or sellers who violate Flykup’s community guidelines. This policy explains the reporting process, investigation steps, and potential actions taken against violators.
Intellectual Property (IP) Policy
Flykup respects the intellectual property rights of creators and brands. This policy outlines copyright, trademark, and patent protections, along with how to report infringement.
Plants on Flykup – Best Practices
To ensure compliance with agricultural laws and safe plant sales, Flykup provides best practices for selling plants. This includes packaging, labeling, and restrictions on invasive species.
Teens on Flykup
Flykup allows teens aged 13-17 to buy and sell under specific conditions. This policy explains parental consent requirements, category restrictions, and safety measures for underage users.
Flykup Bot
What is Flykup Bot? Flykup Bot is Flykup’s virtual assistant designed to answer common questions, provide customer support, and enhance user experience through automated responses.
Flykup & The EU Digital Services Act
The Digital Services Act (DSA) is an EU regulation that outlines platform responsibilities regarding content moderation, user protections, and transparency. This policy explains how Flykup complies with DSA regulations.
Flykup & The EU General Product Safety Regulation
The General Product Safety Regulation (GPSR) sets updated safety standards for products sold in the EU. This policy explains Flykup’s compliance measures, seller responsibilities, and buyer protections.