REFUND AND CANCELLATION POLICY – Flyk up – Video Shopping Platform

REFUND AND CANCELLATION POLICY

Effective Date: February 14, 2025
Version: 2.0

PART A: CANCELLATION POLICY

1. Buyer-Initiated Cancellation

Full refund guaranteed if cancelled before shipment.
Instant cancellation with no questions asked.
Refund within 5–7 business days.
After shipment, cancellations are handled case-by-case.
Shipping costs are non-refundable once shipped.
Return shipping is at buyer’s cost.
Restocking fee may apply (maximum 10%).

2. Seller-Initiated Cancellation

Valid reasons include out of stock, pricing error, inability to ship to location, product discontinued, or force majeure.
Buyers receive full refund plus 5% additional compensation (credited to Platform wallet).
Priority customer support is provided.
Buyers receive notification with explanation.

3. Automatic Cancellation

Triggered by payment failure after 24 hours.
Triggered by seller non-confirmation after 48 hours.
Triggered if address is unverifiable.
Triggered in cases of suspected fraud.

PART B: RETURN POLICY 1. Return Eligibility

Returns allowed for damaged/defective products, wrong items delivered, missing parts or accessories, quality issues, size/fit issues (clothing/footwear), and expired products.
Returns not allowed for custom/personalized items, perishable goods, intimate apparel, digital products, items marked “non-returnable,” or used/altered products.

2. Return Conditions

Products must be unused and unmarked.
Must be in original packaging.
Tags and labels must remain intact.
Original accessories must be included.
Original invoice must be provided.

3. Return Process

Step 1: Initiate return request.
Step 2: Receive approval and shipping label.
Step 3: Pack securely.
Step 4: Schedule pickup or drop-off.
Step 5: Seller conducts quality check.
Step 6: Refund is processed.

4. Return Timelines

Request window: 7 days from delivery.
Pickup arranged within 4 days of approval.
Inspection completed within 2 days of receipt.
Refund issued within 2 days after approval.

PART C: REFUND POLICY

1. Refund Eligibility

Refunds are issued for cancelled orders, approved returns, non-delivery, double payments, overcharging, and platform erro

2. Refund Methods

Refunds available to original payment source (5–7 days).
Platform wallet refunds are instant.
Bank transfers processed in 3–5 days.
UPI refunds processed in 1–3 days.

3. Processing Times

Credit cards: 5–7 business days.
Debit cards: 3–5 business days.
Net banking: 3–5 business days.
Wallets: 1–2 business days.
UPI: 1–3 business days.

4. Partial Refunds

Issued for partial order cancellations, missing items, depreciation (if applicable), used gift cards/coupons, and shipping costs in certain cases.

5. Refund Tracking

Buyers receive email confirmation, SMS notification, and in-app tracking updates.
A reference number is provided.
Refund reflected in bank statement.

PART D: EXCHANGE POLICY 1. Exchange Eligibility

Available for size/color variants.
Must be initiated within 10 days of delivery.
Product must be unused.
One exchange allowed per order.
Subject to inspection.

2. Exchange Process

Online request submission required.
Approval provided within 24 hours.
Pickup and delivery arranged simultaneously.
No additional payment required if product value is the same.
Difference payment required if exchanged product has higher value.

PART E: SPECIAL CATEGORIES 1. Electronics

7-day replacement for DOA (dead on arrival).
Manufacturer warranty applies.
Box opening video recommended.
Service center coordination available.

2. Fashion

10-day return or exchange allowed.
Trial room policy for select items.
Size chart accuracy guarantee provided.
Free first exchange offered.

3. High-Value Items (above ₹25,000)

Extended protection provided.
Mandatory unboxing video required.
Insurance recommended.
Enhanced verification applied.

PART F: DISPUTE RESOLUTION 1. Internal Resolution

Customer support mediation provided.
Evidence reviewed carefully.
Seller-buyer negotiation facilitated.
Platform provides final decision

2. Exchange Process

Consumer forum available.
Online dispute resolution supported.
Arbitration option provided.
Legal recourse permitted.

Flykup™ is India’s #1 Live Shopping Platform enabling sellers and influencers to sell smarter and engage better. Experience real-time shopping with Live Selling, Shoppable Videos and more!

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