Our Policy

Seller Policy

Surprise Products Policy

At Flykup, we craft our policies to ensure our community feels confident when purchasing surprise products. This policy regulates the sale of mystery boxes, blind bags, and other surprise-based items to ensure transparency and fairness. Sellers must provide accurate descriptions, avoid misleading claims, and comply with platform guidelines.

Card Breaks Policy

Flykup ensures that all card breaks are conducted fairly and transparently. Sellers must follow proper procedures when opening and distributing collectible card packs, ensuring randomness, integrity, and compliance with platform regulations.

Mondial Proof of Drop-off

Mondial Relay will provide a confirmation email from noreply@mondialrelay... as proof of drop-off for shipments. Sellers using this service must retain confirmation records to ensure smooth transactions and buyer protection.

Flykup Year of 0% Fees

Flykup’s special promotional event offers eligible sellers 0% platform fees for a limited time. This policy outlines the eligibility criteria, duration, and conditions for participation in the fee waiver program.

Novelty or Replica Coins Policy

Flykup does not permit the sale of counterfeit, fake, or forged coins. However, collectible novelty or replica coins may be allowed if they are clearly labeled as such and do not violate any laws or deceive buyers.

Flykup Food & Drink Policy

To maintain safety and compliance, Flykup restricts the sale of certain food and drink items. Sellers must follow all regulations regarding perishable goods, expiration dates, and proper packaging to ensure consumer safety.

Impressum and Other Seller Disclosure Requirements

Online sellers must provide transparent business information in compliance with legal requirements. This policy outlines the necessary seller disclosures, such as business details, return policies, and contact information, to maintain consumer trust.

Policy-Compliant Camera Setup Recommendations

For sellers engaged in live streaming, Flykup provides guidelines on camera setup to ensure clear, high-quality, and policy-compliant video streams. This includes recommendations on lighting, angles, and framing.

Flykup Plants Policy

Flykup limits the sale (or giveaway) of plants based on type, geographic restrictions, and regulatory requirements. Sellers must comply with import/export laws and ensure plants are properly labeled and pest-free.

How to Sell in Gated Categories on Flykup

Some product categories require additional verification before sellers can list items. This policy explains the requirements, approval process, and compliance guidelines for selling in restricted or high-value categories.

Strategic Seller Terms and Conditions

These Terms and Conditions define the relationship between Flykup and its sellers, including seller responsibilities, prohibited activities, commission structures, and dispute resolution mechanisms.

Flykup Cosmetics Policy

Flykup aims to create a trusted and safe marketplace for cosmetics. This policy outlines rules on selling makeup, skincare, and beauty products, including restrictions on expired or counterfeit items.

Flykup Knives Policy

Flykup limits the types of knives that can be sold on the platform. Certain knives, such as switchblades or other prohibited weapons, may not be allowed. This policy ensures compliance with safety and legal regulations.

Giveaway Rules and Requirements

Sellers who run giveaways on Flykup must comply with specific guidelines to ensure fairness and legality. This policy outlines eligibility criteria, prize distribution, and prohibited practices.

Hazardous Materials and Flammable Substances Policy

To protect buyers and sellers, Flykup restricts the sale of hazardous and flammable substances. This policy details which materials are prohibited and how permitted substances should be handled.

Moderator Guidelines

Flykup moderators play a crucial role in maintaining community safety and trust. This policy outlines expectations for moderators, including how they should enforce rules, handle disputes, and support users.

What Actions We Take

Flykup enforces its guidelines through various actions, including warnings, suspensions, and account bans. This policy explains how violations are handled and the steps taken to maintain a safe marketplace.

Application Rejection Reasons

If a seller’s application to join Flykup is not approved, this policy provides details on potential reasons for rejection, such as incomplete information, policy violations, or failure to meet platform standards.

Gambling and Purchase-Based Prize Policy

Flykup regulates any gambling-related activities or purchase-based prize draws to ensure compliance with laws and ethical standards. Sellers must adhere to clear guidelines to prevent misleading or illegal practices.

Flykup Seller Protection Policy

Flykup is committed to empowering sellers by enforcing protections that safeguard their transactions. This policy outlines seller rights, dispute resolution mechanisms, and fraud prevention measures.

Seller Referral Program

Flykup offers a referral program to reward sellers for bringing new users to the platform. This policy outlines eligibility, rewards, and conditions for participation in the referral program.