Standard shipping: Metro cities (2–4 business days), Tier 2 cities (4–6 business days), Tier 3 cities (5–7 business days), remote areas (7–12 business days).
Express shipping: Metro cities (1–2 business days), other cities (2–3 business days), additional charges apply.
Same-day delivery: Select pincodes only, order before 12 PM, premium charges apply, subject to availability.
Scheduled delivery: Choose delivery date, time slot selection where available, convenience fee may apply.
2.Shipping Charges
Based on weight, dimensions, delivery distance, shipping speed, product category, and seller location.
Free shipping on orders above seller-defined threshold, during promotional periods, for Prime members (if applicable), or bulk orders.
3. Delivery Process
Order confirmation within 2 hours, packaging within 24 hours, courier handover within 48 hours, tracking activated.
First delivery attempt as scheduled, second attempt next business day, third attempt with customer coordination, return if undelivered after 7 days.
4. Delivery Requirements
Address must be complete, accurate, with landmark and contact number (alternate number recommended); pincode verification applies.
Recipient may be required to provide ID proof, OTP verification for high-value orders, age verification for restricted items, and signature/digital confirmation.
5. Special Delivery Services
Open box delivery for electronics: inspection before acceptance, immediate replacement if defective, additional charges may apply.
Installation service for appliances: professional installation, demo included, charges as applicable.
Try & Buy for fashion and footwear: trial before payment, easy returns, available in select areas only.
6. International Shipping
Available countries list to be updated based on operations.
Rates calculated on actual or volumetric weight; customs duties extra; extended delivery timelines; limited tracking in some countries.
Restrictions apply: prohibited items, country-specific regulations, value limitations, documentation requirements.
7. Shipping Restrictions
Serviceable areas subject to pincode availability, remote area surcharges, seasonal restrictions, and security-sensitive zones.
Restricted items include hazardous materials, liquids over 100ml, batteries (special handling), high-value items (insurance required), and perishables (special logistics).
8. Logistics Partners
Integrated with major couriers, allocated based on performance, multi-carrier strategy with regional specialists.
Flykup Logistics available in select cities with premium quality, direct monitoring, and in-house delivery network.
9. DeliveryIssues
Delayed delivery: automatic notifications, compensation for excessive delays, priority support, alternative arrangements.
