SHIPPING AND DELIVERY POLICY

Effective Date: February 14, 2025
Version: 2.0

1. Shipping Options

Standard shipping: Metro cities (2–4 business days), Tier 2 cities (4–6 business days), Tier 3 cities (5–7 business days), remote areas (7–12 business days).
Express shipping: Metro cities (1–2 business days), other cities (2–3 business days), additional charges apply.
Same-day delivery: Select pincodes only, order before 12 PM, premium charges apply, subject to availability.
Scheduled delivery: Choose delivery date, time slot selection where available, convenience fee may apply.

2.Shipping Charges

Based on weight, dimensions, delivery distance, shipping speed, product category, and seller location.
Free shipping on orders above seller-defined threshold, during promotional periods, for Prime members (if applicable), or bulk orders.

3. Delivery Process

Order confirmation within 2 hours, packaging within 24 hours, courier handover within 48 hours, tracking activated.
Real-time GPS tracking, SMS/Email updates, milestone notifications, estimated delivery updates, proof of delivery provided.
First delivery attempt as scheduled, second attempt next business day, third attempt with customer coordination, return if undelivered after 7 days.

4. Delivery Requirements

Address must be complete, accurate, with landmark and contact number (alternate number recommended); pincode verification applies.
Recipient may be required to provide ID proof, OTP verification for high-value orders, age verification for restricted items, and signature/digital confirmation.

5. Special Delivery Services

Open box delivery for electronics: inspection before acceptance, immediate replacement if defective, additional charges may apply.
Installation service for appliances: professional installation, demo included, charges as applicable.
Try & Buy for fashion and footwear: trial before payment, easy returns, available in select areas only.

6. International Shipping

Available countries list to be updated based on operations.
Rates calculated on actual or volumetric weight; customs duties extra; extended delivery timelines; limited tracking in some countries.
Restrictions apply: prohibited items, country-specific regulations, value limitations, documentation requirements.

7. Shipping Restrictions

Serviceable areas subject to pincode availability, remote area surcharges, seasonal restrictions, and security-sensitive zones.
Restricted items include hazardous materials, liquids over 100ml, batteries (special handling), high-value items (insurance required), and perishables (special logistics).

8. Logistics Partners

Integrated with major couriers, allocated based on performance, multi-carrier strategy with regional specialists.
Flykup Logistics available in select cities with premium quality, direct monitoring, and in-house delivery network.

9. DeliveryIssues

Delayed delivery: automatic notifications, compensation for excessive delays, priority support, alternative arrangements.
Failed delivery: customer notified, re-attempt scheduled, hold-at-location option, return process initiated.
Lost in transit: investigation conducted, insurance claim filed, full refund or replacement issued, expedited resolution provided.

10. ContactlessDelivery

Optional selection by customer.
Doorstep placement with photo confirmation.
Digital payment preferred.
Safety and hygiene protocols strictly followed.

Flykup Shipping Policy

At Flykup, we strive to deliver your products in the fastest and most reliable way possible. This Shipping Policy outlines the timelines and terms for domestic and international orders.

Domestic Shipping (Within India)

Processing Time: Orders are typically processed within 24–48 hours of placement.

Delivery Time: Products are delivered within 5–7 working days depending on the customer’s location and courier availability.

Delivery Partners: We partner with leading logistics providers to ensure safe and timely delivery.

Delays: In rare cases (holidays, strikes, natural events), delivery timelines may be slightly extended. Customers will be notified in such cases.

International Shipping

Processing Time: Orders are processed within 48–72 hours of placement.

Delivery Time: International deliveries generally take 10–15 working days, subject to customs clearance in the destination country.

Customs & Duties: Any additional customs duties, taxes, or import fees applicable in the destination country are the sole responsibility of the customer.

Delivery Partners: We use reliable international courier and logistics networks to ensure smooth delivery across borders.

Order Tracking

Once your order is shipped, you will receive an email/SMS with tracking details.

You can track your shipment directly through the courier partner’s website.

Shipping Charges

Domestic shipping charges may vary based on product weight and delivery location.

International shipping charges are calculated at checkout based on the destination country, weight, and size of the product.

Contact Us

For any queries related to your shipment, please reach out to our support team at:
📧 [email protected]

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