Seller Protection

How Your Money Works on Flykup

This page exists because Indian sellers have been burned by platforms that were not transparent about money. Everything about how your money flows through Flykup is explained here — without jargon, without ambiguity.

How Buyer Payments Are Collected

When a buyer makes a purchase on Flykup, their payment is processed through Razorpay or PayU and held in an Axis Bank regulated nodal account.

A nodal account is an RBI-mandated escrow structure for commerce platforms. Your funds are held in a regulated banking environment — not in Flykup's operating account. This is the same payment protection architecture used by major Indian e-commerce platforms.

Payout Timeline — Exactly How It Works

T+0

Sale Confirmed

Order placed, payment processed and secured in Axis Bank nodal account.

T+1–3

Order Fulfilled

You dispatch the order. Courier confirms pickup.

T+48hrs

Payout Initiated

Payment released from nodal account within 48 hours of order confirmation — not delivery.

Same day

Money in Your Account

Bank transfer processing. Same day or next business day depending on your bank.

Important: The 48-hour clock starts from order confirmation — not from delivery. You do not wait for the buyer to receive the product before your money is released.

Fee Breakdown — On a ₹1,000 Sale

Buyer pays

₹1,000

Payment gateway fee (~2%)

Goes to Razorpay/PayU — not Flykup revenue

₹20

Flykup commission

Zero. Always. On every sale.

₹0

Logistics (if applicable)

Goes to your courier partner — shown before dispatch

Actual rate

You receive

Before TDS if applicable

₹980 − logistics

Dispute Resolution — Seller-Fair Process

Marketplace dispute policies default to the buyer. Flykup's process requires evidence from both sides.

Day 1

You receive written notification — email and dashboard notification

Day 1–3

You submit evidence: dispatch confirmation, courier tracking, product photos, buyer communications

Day 3–8

Flykup reviews evidence from both parties

Day 8

Written decision with reasoning sent to both parties

For disputes under ₹5,000 — no hold during review, payment released on schedule. For disputes above ₹5,000 — 50% hold during review, remainder released immediately.
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